147 Operations and Mrs. Joanne Lloyd was named Assistant Cashier and Branch Manager of the Senseny Road Branch on September 18, 1996. The following month Eagle 24, a 24-hour customer service information line, was launched and met with immediate success by customers who enjoyed the added convenience. Customers were now able to call anytime of the day or night for balance information, cleared checks and other vital information. Mr. Emmart and Mr. Canter announced their resignation from the Board on December 18, 1996. Mr. Emmart had served since 1980, replacing Mr. E. Blackburn Moore. Mr. Canter had served since 1964 and was the first Vice Chairman of both the bank and holding company Boards. After recognizing the need to expand investment options at the Bank, Eagle Investment Services opened as a subsidiary of Bank of Clarke County with Mrs. Gloria Goode as its investment representative. On March 19, 1997 President Ewing, Mr. Milleson, Mrs. Hinson, Mr. Boppe, Mr. Hudson, Mrs. Lloyd, Mrs. McDonald and Mr. McCarty were designated Executive Officers of the Bank of Clarke County. Discussions began in the summer of 1997 of the impact on computer systems when the calendar flipped to the year 2000. The possible system failures were referred to as Y2K (Year 2000). Although Bank of Clarke was full prepared for any contingency associated with Y2K, the turn from the 20th to the 21st century proved to be a non-event. Also that summer, Mr. H. V. “Tex” Coalson donated a carved teakwood eagle to the bank in memory of Mr. Floyd McWilliams, Sr. “He was one of the dearest, sweetest men I have ever met in my life.” The eagle was a one-of-a-kind piece, created in Taiwan and taking two years to carve from a solid block of teakwood. It took 3 months to find the wood block and caused some problems getting through customs. The Boyce Branch was robbed again on September 30, 1997 at 11:05 A.M. Two young men, Saifuddin Al-Khalili and Quincey Wilkins, entered the branch and took in excess of $23,000. Grafton School had received a bomb threat shortly before the robbery. Clarke County Sheriff Dale Gardner said that the bomb threat was a “diversionary tactic to improve the robbers’ chances of escape”. The getaway vehicle was found in Jefferson County, West Virginia and had been set afire, speculating that it was an attempt to destroy evidence. Mr. Robert Cottrell, fiancé of Nancy Unger, an employee involved in the robbery, told the Clarke Courier that the robbers, though not actually hurting anyone, had “been really rough on them.” The arrests were made after coordination from eight different regional police agencies. A letter from the Bank’s Board was sent to Branch Manager Debbie Edwards and tellers Nancy Unger and Stephanie Johnson saying “your response regarding this unfortunate experience exemplifies the competence and outstanding performance of Bank of Clarke County employees.” On January 26, 1998, Bank of Clarke County opened its sixth location at the imposing and historic Winchester Post Office building on Piccadilly Street in downtown Winchester. Built in 1910 and known to the Bank as the Old Post Office branch, Mrs. Luttrell was the branch’s first manager. Bank of Clarke County leased the space.