Please be aware of an increase in scammed emails and alerts that ask for private login information. Bank of Clarke will never ask for your password or access to your computer. Please do not give anyone personal information. If you have any questions, please contact your local branch or call 800-650-8723. To learn more about scams click here.
Whether you are driving to the beach or traveling abroad, being prepared is an essential part of your journey. One of the most important elements of traveling is making sure you have the proper payment tools packed with you. We offer a variety of options, along with some helpful tips before you go. While it’s not always required, it is recommended that you let us know you are traveling, especially if you’re leaving the country. If you don’t, we may mistakenly flag your card for fraudulent activity (better safe than sorry). This could interfere with purchases you are trying to make on the go.
If you will be using your Bank of Clarke debit card as your primary form of payment you have a couple options for notifying us of your plans:
- Contact us at 800-650-8723, during normal business hours and at least 24 hours before you leave. By letting us know when and where you are traveling, you will avoid declined transactions or fraud alert calls for out-of-the-ordinary transactions.
- Download our mobile app and use the My Cards feature to layout your travel plans on your time. This option allows you, the customer, full control of your travel plans.
Other helpful tips and information before you go:
- We always recommend carrying at least two (2) payment products, as well as cash. In addition to debit cards, we offer a full line of credit cards.
- We have standard daily transaction limits for cash withdrawals and purchases. You can request limit changes that will be effective while you are traveling.
- Debit card purchases are restricted to PIN-based transactions in some foreign countries. We can inform you whether your travel plans may be affected by this restriction.
- If your Debit Card is lost or stolen while traveling, immediately call 800-554-8969 or use the My Cards feature in our mobile app to turn the card off.
- Your Bank of Clarke debit card can be added to your Apply Pay or Google Wallet which allows purchases to be made at ATMs and POS terminals equipped that accept tap transactions.
- Record important information from the debit and credit cards you will use while traveling, such as customer service phone numbers in case you do run into any issues.
- We can assist you with obtaining foreign currency before you depart for an international trip. It may take five (5) business days to process an order. Please visit any branch location for additional information.